Returns & refunds

This page covers orders placed directly through the OMACK website. For marketplace or retailer purchases, begin with the seller’s after-sales process.

Contact us before returning anything. We will provide instructions and the appropriate return address. Do not use the address on a shipping label unless our team confirms it.

If your saw chain arrives physically damaged, contact OMACK within 7 calendar days of delivery for the arrival-damage replacement service.

• Your order number.
• Photos of the damaged product.
• Photos of the original packaging.
• A photo of the shipping label.

After damage is confirmed, OMACK will send a replacement at no additional cost. Do not install or use damaged parts. Report damaged guide bars or other items so our team can assess the appropriate remedy.

The 7-day service window does not limit consumer rights that cannot be excluded under applicable law.

If you ordered the wrong specification or no longer need an unused item, contact us before installation or return shipment. Include the item, order number and the reason for your request so we can confirm the options that apply.

Check pitch, gauge and drive-link count before reordering a chain. For a guide bar, also check the exact saw model and mount pattern using our fitment guide.

Contact us promptly if your parcel contains the wrong item, is missing an item or contains a suspected manufacturing defect. Describe the issue and include photographs where useful.

Stop using a product that may be unsafe. These cases are assessed separately from a change-of-mind request. Applicable rights for a genuine defect are not automatically removed because an item has been installed.

Before dispatching a return, ask our team to confirm eligibility, the return address and who is responsible for shipping in your case. Do not incur an unapproved shipping charge expecting reimbursement.

For an approved return, package sharp parts securely, keep proof of dispatch and use a trackable service. Mandatory rights and any written resolution provided by OMACK take precedence.

Where a refund is appropriate, we will explain the outcome, amount and processing steps. Refunds are returned to the original payment method where possible; payment-provider processing can affect when funds appear.

Contact us with your order number if you need a refund update. Any refund deadline required by applicable law will apply.

Normal dulling, stretching and wear are not arrival damage. Problems resulting from incompatible parts, incorrect installation, inadequate lubrication, improper maintenance or impact are outside the arrival-damage replacement service.

For custom or wholesale orders, refer to the agreed written terms and contact us about your situation. Nothing on this page removes non-excludable rights concerning faulty or incorrectly supplied goods.

1. Send your order number and the affected SKU or specification.
2. Explain the issue and provide relevant photographs.
3. Wait for the assessment and any return instructions.
4. Keep a copy of the instructions and shipment tracking.

Email support@omacksawchain.com or use our contact form.