OMACK CUSTOMER CARE

Shipping, Warranty & Returns

OMACK 7-Day Arrival Damage Replacement Policy

Shipping & Delivery

Shipping Area

OMACK currently ships to addresses within the contiguous United States only.

We do not ship to Alaska, Hawaii, or Puerto Rico at this time.

Shipping & Delivery

Processing & Shipping Cost

Orders are processed and shipped within 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Free standard shipping is available on orders of $300 USD or more, based on the final paid order amount. Shipping charges for orders below $300 USD are calculated at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

7Calendar days from delivery

Inspect before installation or use

OMACK saw chains are consumable cutting products. Please inspect the product carefully before installation or use.

01

Arrival Damage

If the saw chain arrives physically damaged, contact OMACK within 7 calendar days of delivery.

Please provide:

  • Order number
  • Photos of the damaged product
  • Photos of the original packaging
  • Photo of the shipping label

After the damage is confirmed, OMACK will send a replacement at no additional cost.

02

Product Acceptance

If no arrival damage is reported within 7 days of delivery, the product will be considered received in normal condition for purposes of this policy.

Products that have been installed, used, sharpened, modified or damaged after delivery are not eligible for arrival-damage replacement.

03

Not Eligible for Replacement

Replacement is not available for damage or performance problems caused by:

  • Incorrect installation or chain direction
  • Incorrect pitch, gauge or drive-link count selected by the customer
  • Incompatibility with the chainsaw or guide bar
  • Incorrect chain tension
  • Insufficient lubrication or overheating
  • Improper sharpening or maintenance
  • Contact with dirt, sand, rocks, nails, wire, metal or other foreign objects
  • Use with a worn or damaged guide bar or drive sprocket
  • Normal dulling, stretching or wear
  • Accidents, misuse, impact or improper operation

Safety Notice

Do not install or use a saw chain that appears damaged. Stop using the product immediately if you notice cracks, broken links, loose rivets or abnormal deformation.

Returns & refunds

Contact OMACK before sending an item back. We will provide the appropriate instructions and return address for your request.

Returns & refunds Contact support

This policy does not limit any consumer rights that cannot be excluded under applicable law.